Refund Policy
Last updated: August 2026
We want you to be happy with your purchase from Horlar. This policy explains our refund and return process.
Eligibility for refunds
- Items must be unused and in original condition
- Refund requests must be made within 7 days of delivery
- Proof of purchase (order reference) is required
How to request a refund
Contact us through our Contact page or WhatsApp with your order reference and reason for the refund. We will review your request and respond within 48 hours.
Refund processing
Approved refunds are processed back to your original payment method through Paystack within 5-10 business days. The exact timing depends on your bank.
Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us immediately with a photo. We will arrange a replacement or full refund at no cost to you.
Non-refundable items
- Items damaged after delivery due to customer use
- Items returned without original packaging